Go to 'My Orders' from your account menu, select the order and click 'Track Order' to see real-time status and rider location.
What is the return policy?
Most products can be returned within 7 days of delivery if unused and in original packaging. Some categories like groceries and perishables are non-returnable.
How does instant delivery work?
Orders are fulfilled from Shiv Wale stores near you, typically within 24 hours depending on your pincode and item availability.
How do I upload a prescription for medicines?
On the Pharmacy page or during checkout for Rx-required medicines, click 'Upload Prescription' and submit a clear photo or PDF. Our pharmacist verifies it before dispatch.
How do I track my order?
Go to Track Order from the menu or your account dashboard. Enter your order ID or phone number to see live delivery status.
